Solution Overview: ScS Sofas

ScS SofasScS, or Sofa Carpet Specialist, is one of the UK’s biggest and best-known furniture specialists, with nearly 100 stores nationwide. Receiving colossal amounts of internet traffic, particularly during holiday and sales periods, ScS needs a flexible Virtual Server Hosting solution to accommodate these demands.

After a phenomenally busy Christmas sale, including unprecedented Christmas Day traffic, ScS identified that it needed to considerably improve its hosting requirements. Upgrading the existing was identified as a great way to manage the new traffic volumes coming in from a new marketing strategy, meaning the entire site was struggling to meet demand.

SCS spoke to Talk Internet, who jumped into action, significantly upgrading their service to immediately cover the busy Christmas period. Recognising the time-critical nature of the ScS sales model, the majority of these upgrades were actioned over Christmas Day and Boxing Day, incurring minimal impact and resulting in record sales.

The approach Talk Internet took was to deliver a selection of virtual servers to provide hosting for the main ScS website. The flexible hosting platform included dedicated firewalls and platform management, allowing ScS to manage their site easily and securely. VMWare was incorporated into the solution, in order grow the server resources to deal with the increased seasonal requirements.

For enhanced protection, SSL encryption services for both end users and firewalls were installed. In addition, Talk Internet provides around-the-clock support and monitoring, as uptime is critical for their business, especially over these traffic-heavy periods.

David Jackson, of ScS said: “The Talk Internet team complete a range of requests, from server access for individual team members to critical software updates, in minimal time and with total professionalism, and is considered part of our team. They are people I can rely on to take responsibility of all server related issues, leaving me to get on with my day to day business. Something else I don’t have to worry about.”

“I’m confident that our online business is in safe hands with Talk Internet; their expert technical team is available even outside of their business hours and nothing is too much trouble for them to handle. I can relax knowing that I have the required expertise on call 24/7.”

Working closely with the knowledgeable, approachable and friendly Talk Internet team, ScS has identified the need for an additional hosting solution, as well as a new ecommerce platform and surrounding technologies. Talk Internet will definitely be back on board to deliver these services to future proof the hosting requirements, allowing ScS to stay busy, confident in their technological stability.