Call Centre ACD

Do you want all the benefits of a call centre with none of the overheads?

Could your business benefit from a virtual call centre, with agents remote working from anywhere?

Talk Internet can set up your business with a versatile and dynamic virtual call centre, allowing you to provide the superior customer service and support normally only reserved for the biggest

The Call Centre ACD hosted VoIP add-on means that wherever your employees are based, with just a PC, a broadband account and a softphone account, Talk Internet can set them up as part of your dependable hosted call centre. With modern mobile VoIP technology, your contact centre can still operate perfectly, even if your staff can’t get to your normal office or are spread over several locations.

callcentreacd

Features at a glance

  • Automatic Call Distributor (ACD)

    Intelligent call distribution and queuing.

  • Music On Hold and Comfort Announcements

    Callers are provided with a greeting followed by music or advertisements and periodic comfort announcements in audio format.

  • Overflow

    Incoming calls can be forwarded to an overflow phone number when queue limit is reached.

  • Agent Availability

    Calls are only presented to agents who are available, Agents already engaged in a call are marked ‘busy’ and not presented with additional calls.

  • Call Distribution

    Choice of several intelligent Call Distribution routing policies to suit the customer’s individual business needs and the agent’s skill levels.

  • Statistics

    A CSV file of basic Agent and Call Centre call statistics can be emailed to up to 2 email addresses on a daily basis.

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