Care Packages

How would your business cope if it lost internet and phone line connections?

Do you want the added security of additional care to keep you online?

Talk Internet provide a comprehensive range of additional service levels to protect your entire network of phone lines, fibre optic cables and other infrastructure that is required for phone and internet services to work.

We understand that in today’s competitive and high-tech business environment, you can’t afford to be offline. All of Talk Internet’s additional care packages are backed up by strict SLAs, including dependable and round-the-clock support for a low-cost flat fee.

ADSL

Standard Service Level (on all ADSL lines FOC) Reporting of faults available 9:00 to 17:30, five days a week. Once acknowledgement of the fault has taken place, the fault will be cleared within 40 hours. If an engineering visit is required by BT, then they will respond within their normal working hours
Enhanced Service Level Operates 24 hours a day, seven days a week. Once acknowledgement of the fault has taken place, the fault will be cleared in 20 clock hours.
Enhanced Service Level 14   Operates 24 hours a day, seven days a week. Once acknowledgement of the fault has taken place, the fault will be cleared in 7 clock hours

PSTN

Level 1 Clear by end of next working day + 1, Monday to Friday, excluding public holidays. Example: fault reported any time on Tuesday will have a commitment time of 23:59 on Thursday
Level 2 Clear by end of next working day, Monday to Saturday, excluding public holidays. Example: fault reported any time on Tuesday will have a commitment time of 23:59 on Wednesday
Level 3 Report fault by 12:59 – fault cleared by 23:59 same day. Report fault after 13:00 – fault cleared by 12:59 next day (seven days a week, including public holidays)
Level 4 Six hour fix – any time of day, any day of the year

ISDN2e

Level 2 Clear by end of next working day, Monday to Saturday, excluding public holidays. Example: fault reported any time on Tuesday will have a commitment time of 23:59 on Wednesday
Level 3 Report fault by 12:59 – fault cleared by 23:59 same day. Report fault after 13:00 – fault cleared by 12:59 next day (seven days a week ,including public holidays)
Level 4 Six hour fix – any time of day, any day of the year

ISDN 30

Level 2 Clear by end of next working day, Monday to Saturday, excluding public holidays. Example: fault reported any time on Tuesday will have a commitment time of 23:59 on Wednesday
Level 3 Report fault by 12:59 – fault cleared by 23:59 same day. Report fault after 13:00 – fault cleared by 12:59 next day (seven days a week, including public holidays)
Level 4 Six hour fix – any time of day, any day of the year

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