Talk Internet

Dedicated Server Management Offerings

Talk Internet offers a wide range of management services for dedicated server customers. The below matrix illustrates the services that are on offer. Below is a description of the services offered:

Managed hardware environment
Our managed hardware offerings ensure multiple benefits as well as cost savings, such as 99.99% SLA guarantee, quicker deployment, service flexibility and better alignment of IT functionality. This is made possible through our enterprise-class data centres, certified hosting experts, and best in class technology and tools that allow you the required level of control over your hosting environment.

Description of management server
Talk Internet offer complete 24/7/365 support on all of our dedicated server offerings. Our dedicated support team ensures that your server is online and performing as per your specific requirements. Talk Internet dedicated servers are offered as a part of a dedicated managed solution giving you the all of the support satisfaction you need. Our entry level dedicated server option offers managed hardware support and software licensing as standard and additional services can be added from the table above.

Software licensed
As a Microsoft Service Provider Licensing Agreement partner, Talk Internet ensure that all server and applications provided are licensed in accordance to rules and regulations specified by the software vendor. Our licensing specialist will audit your licensing on a regular basis to ensure your licensing is up to date and that you only pay for what you use. This removes the sometimes complicated process of software licensing to let you focus on your business.

Patch Management
As part of our patch management service, Talk Internet offer regular updates to your host operating system giving you peace of mind that your servers have the latest software to prevent any security vulnerabilities and ensuring peak performance of the application. In addition regular security auditing is completed to reduce any threats to your environment.

Security management
Regular security audits are carried out to reduce the risk of vulnerabilities or attacks thus maintaining the integrity and optimal performance of your server.

Application Support
In addition to regular patch management. Talk Internet offer full application support for all Talk Internet hosted application offerings. We offer a wide range of application support including Microsoft Exchange server, SQL Server, Microsoft CRM, PHP and MySQL.

Standard Monitoring
All servers are added to our Monitoring platform to ensure guaranteed availability of your server. This is monitored 24/7/365 by our team of support engineers who are constantly on standby in the event of a server failure.

Advanced Monitoring
With our Advanced Monitoring feature you can get detailed statistics on your CPU, Memory, Disk and Network utilisation and performance via scheduled reports to suite your requirements. In addition, you will receive a dedicated login to monitor your “Live” server statistics and events as they happen.

Database administration (SQL / Exchange)
Our database administration service ensures that all maintenance duties are carried out on a regular basis by our expert database engineers. Regular maintenance duties include creating and administering regular database maintenance plans, database backup and restore operations, security administration and data analysis routines.