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Enhanced Care Packages |
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Talk Internets ADSL and phone line provision services are subject to standard levels of care from BT. Talk Internet can provide additional care packs to increase the SLA (Service Level Agreement) on standard PSTN / Broadband packages.
Talk Internet can provide various differing additional service levels to suit your requirements. All of Talk Internets additional care packages are backed up by strict SLA’s from BT to ensure that you obtain the best possible service.
Broadband Enhanced Care
The below table outlines the two care options for all ADSL, ADSL2+, Annex M products:
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Standard Care |
Enhanced Care |
| Time to clear Fault |
40 Clock Hours |
20 Clock Hours |
| Fault Reporting |
Faults can be raised between 9:00am - 5:30pm 5 days a week. |
Faults can be raised 24x7 7 days a week. |
| Engineer Visits |
During normal working hours |
Out of hours appointments are availiable along with weekend apointments |
| Price |
Request a Quote |
Request a Quote |
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