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Introduction Talk Internet Limited Suite 12, Xpdia Cinnamon Park Fearnhead Warrington WA2 0XP Tel: 0845 310 1010 Fax: 0845 310 1013 Technical Support Tel: 0845 310 1012 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Customer Services Tel: 0845 310 1010 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Accounts / Billing enquires Tel: 0845 310 1011 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Our Services
Services will be provided upon receipt of a signed order form and following a credit check. Pricing Information For latest pricing information please contact our sales team on: 0845 310 1014 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it For more information on our partner programme and partner discount pricing please contact our partner team on: 0845 310 1010 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it Invoicing for services is performed monthly, quarterly or annual depending on the service that is taken. For more information on the billing process please contact our account department on 0845 310 1011. Contract Conditions Our Terms and conditions for all our services can be found at: http://www.talkinternet.co.uk/terms/ Our Partner programme Terms and conditions can be found at: http://www.talkinternet.co.uk/partnerterms/ Standard conditions: all orders completed via order forms to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Orders are usually for a period of 12 months, which is clearly stated on all order forms. The Customer may terminate their Agreement to by providing at least 30 days' written notice, such notice not to expire prior to the end of the Contract Period. Customer Service - compensation or refund policy If a refund is due, we will refund money by check, or bank transfer. Please contact the Talk Internet accounts department if you have an invoicing query. Account department can be contacted on Tel: 0845 310 1011 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it Complaint Handling Process If you should have cause to complain about our service, please contact our customer services department on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or Telephone: 0845 310 1010. You will need to provide us with details about the service you are using and the problems you are experiencing so that your complaint can be assessed and resolved, we are committed to Customer Service and should you submit a complaint this will be addressed within 5 days, during which we will keep you informed on progress. Alternative Dispute Resolution If we have not resolved your complaint to your satisfaction after 12 weeks or if you have received a letter from us saying that your complaint has reached “deadlock”, you may make a complaint through Otelo an independent alternative dispute resolution scheme. Details of the service are below: Otelo PO Box 730 Warrington WA4 6WU Telephone 0845 050 1614 or 01925 430 049 E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it Web site: http:// www.otelo.org.uk How to obtain this Code of Practice This Code of Practice is published on our main website http://www.talkinternet.co.uk/code-of-practice additional copies are available on request and free of charge to all customers. It is also available in large print. If you have any further queries regarding our complaints procedure you may contact our customer services team: Customer Services Talk Internet Limited Suite 12, Xpdia Crab Lane Fearnhead Warrington WA2 0XP Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Telephone: 0845 310 1010 Fax: 0845 310 1013 |